1) Who we are (Data Controller)

Paveway, Drives & Patios
Bedfordshire, United Kingdom
Email: info@pavewaydrivesandpatios.com
Tel: 01767 834832
Mobile: 07425 874121

If you have any questions about this notice or how we handle your data, please contact us using the details above.

2) What data we collect

We only collect the minimum personal information needed to respond to your enquiries and deliver our services. This may include:

• Contact details (name, email address, phone number) you provide via our contact forms or by phone/email.

• Project details you share in free‑text message boxes (e.g. address, photos or details about your driveway/patio project).

• Marketing preferences (e.g. newsletter opt‑in).

• Technical data such as IP address, device and browser type, and cookie data, collected through our Site for performance, security, and analytics purposes (see Cookies & similar technologies below).

• Social media data when you message, comment, like, or otherwise interact with us on Facebook or Instagram.

We do not intentionally collect special category data. Please avoid sharing sensitive information in free‑text fields.

3) How and why we use your data (Lawful bases)

We process your data on one or more of the following lawful bases:

• Contract – to provide quotes, carry out site visits, and deliver agreed works.

• Legitimate interests – to run our business, respond to enquiries, maintain Site security, prevent fraud/abuse, and improve our services. We only rely on this where our interests are not overridden by your rights.

• Consent – for optional activities like sending email newsletters, using certain cookies/analytics, and running marketing pixels (see Consent & preferences management below). You can withdraw consent at any time.

• Legal obligation – to comply with legal and tax requirements (e.g. record‑keeping).

4) Cookies & similar technologies

Our Site may use cookies and similar technologies to:

• Make the Site function properly (strictly necessary cookies)

• Measure and improve performance (analytics cookies)

• Support marketing/advertising (e.g. social media pixels)

Where required, we will request your consent for non‑essential cookies the first time you visit and provide a way to change your preferences at any time.

Google services

We may use one or more Google services (e.g., Google Analytics, Google Ads conversion tracking). These set cookies to help us understand Site usage and the effectiveness of our marketing. Google may process data on servers outside the UK/EEA with safeguards in place. See Google’s privacy policy: https://policies.google.com/privacy.

Facebook & Instagram

We maintain pages/profiles on Facebook and Instagram. Interactions with our content on those platforms are subject to Meta’s terms and privacy policies. If we use the Meta Pixel on our Site, it helps us measure and improve the relevance of our ads. You can control your ads preferences in your Facebook/Instagram settings.

Note: If we implement or change the set of cookies/pixels used on this Site, our cookie banner and this section will be updated accordingly.

5) Newsletter subscription consent

If you subscribe to our newsletter:

• We will collect your name and email address to send occasional news, offers, and project updates.

• We will rely on your explicit consent (opt‑in) as the lawful basis for sending marketing emails.

• Every email will include an unsubscribe link. You can withdraw your consent at any time by clicking unsubscribe or contacting us.

6) Sharing your data

We only share your data when necessary:

• Service providers who help us operate the Site, deliver emails/newsletters, provide analytics, or manage enquiries (e.g. website hosting, email service, analytics providers). These providers may be located outside the UK/EEA with appropriate safeguards (such as Standard Contractual Clauses).

• Professional advisors (accountants, insurers, legal advisors) where needed.

• Authorities if required to comply with law or to protect our rights, users, and the public. We do not sell your personal data.

7) Data retention

We keep your data only as long as necessary for the purposes described:

• Enquiry data: up to 24 months after last contact if no contract is formed.

• Project/contract data: up to 7 years for legal/tax/accounting purposes.

• Newsletter data: until you unsubscribe or we delete inactive subscribers.

• Cookie/analytics data: as per the cookie’s lifespan shown in our cookie banner settings.

8) Your rights

Under the UK GDPR you have the right to:

• Access a copy of your personal data

• Correct inaccurate or incomplete data

• Erase your data (in certain circumstances)

• Restrict or object to processing (including direct marketing)

• Data portability (for data you provided to us)

• Withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at info@pavewaydrivesandpatios.com. We may need to verify your identity before acting on your request.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk, or by calling 0303 123 1113. We would appreciate the chance to address your concerns first.

9) Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission or storage is 100% secure.

10) Children

Our services are intended for adults. We do not knowingly collect personal data from children under 13.

11) Third‑party links

Our Site may link to third‑party websites (e.g. Facebook, Instagram). We are not responsible for their content or privacy practices. Please review their privacy policies.

12) Updates to this policy

We may update this notice from time to time. The latest version will always be posted on this page and will show the effective date above. If changes are significant, we may notify you by email (where appropriate).

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